Top Take-Aways from Bart's Message: 

Top 10 Takeaways to Remember & Apply:

1. Kindness is a strategy, not just a sentiment -  From micro-kindness (a 1.7-second “thank you” email) to grand gestures (like Sarah’s passport rescue), kindness elevates every experience.

2. Overdeliver with heart - A stamped ice cube, a handwritten card, a well-timed coffee—all tiny things that create lasting impressions.

3. Choose “terrific” over “terrible.” - Your mindset impacts every interaction. You set the tone.

4. Feelings are the real deliverable. - As Sandra proved, people remember how you made them feel long after they forget your title.

5. “Kind over Right.” - Sometimes breaking the policy builds the relationship. Choose empathy.

6. Include others - From seating charts to first-time member introductions—intentional inclusion creates belonging.

7. Notice. Anticipate. Overdeliver - Like the vegan dessert or the candle placement—details show care.

8. Tell stories, not specs - Stories are 22x more memorable than facts. They’re your emotional advantage.

9. Your kindness quotient matters - You scored an average of 40 out of 50—solid, but with room to grow.

10. You are the experience - You’re not just selling space, events, or memberships—you’re crafting emotion.

Challenge Going Forward:
What’s one thing you’ll do this week to surprise and delight a colleague—not just a member?

You’re doing great. Don’t stop.

 From All of Us at Most People Don’t

Thank you for your stories, your spirit, and your heart.
Let’s keep the ripple going.

If you need help crafting a proposal, overcoming an objection, or sharing a story—reach out. You’ve got me in your corner.

Now go do what most people don’t… and be unforgettable.

Most People Don't website

  https://bartaberkey.com