Penn State Dining

PENN STATE Dining

Service to Satisfaction

by "DOING"

What "Most People Don't"

"Bart is a class act. He has a awesome way of connecting the dots with everyone in the space and making them feel his infectious energy. I hope many others have the opportunity to benefit from his expertise in the near future."

"You were so gracious to come back a second time based on the response that we had from our team. Thank you for guiding us through ways to obtain service excellence for our residents. Your teaching will stay with us forever."

"Bart Berkey delivered an exceptional keynote at Synergy 2024, hosted by the Senior Dining Association. His engaging presentation not only captivated but also greatly inspired all attendees. We at SDA highly recommend him for his profound insights and his remarkable ability to connect with the audience. Bart truly made the event memorable."

"I cannot thank you enough for what you did for our team. Even though I’ve always known how talented you are, you still managed to impress me. The work you put in before the meeting and your presence throughout the three days made a world of difference.

You took the time to understand our business, supported my vision for the Strategic Leadership Team, and brought invaluable insights that propelled us forward beyond what we could have achieved alone.

The team continues to use "Most People Don’t..." in their subject lines to recognize others, and many are already adopting this within their own teams.

I greatly value our friendship and am particularly grateful for how you are helping me and my team become better leaders, bring out the best in others, and most importantly, be better humans."

"Thank you for a wonderful day! Most People Don’t…But YOU do, Bart! From doing your homework in the rain the weekend before to getting to know every member of my team personally as they arrived in the morning, your authenticity and love for what you do were abundantly noticeable! We loved having you spend the day with us to share WHY Most People Don’t…why you should…and Brilliant at the Basics. The team was fully engaged and enjoyed your fresh message. I especially appreciated your willingness and ability to customize your core presentation to fit my team’s needs. It is a pleasure to know and work with you!”

"Bart – what a Fabulous two days! Everyone is pumped up and talking about it. I greatly appreciate the time and thoughtful approach that you and Terri both had for our retreat! Thank you. Our plan will help us to continue to drive the needle at our property and I look forward to the day I call you to tell you we got our fifth Star!!!"

Topic: “Service to Satisfaction"

(Your SUPERPOWER to make others FEEL a certain way)

Based on our conversation, you shared a few goals and objectives of this kick-off.

1. To MOTIVATE, EXCITE, AND ENCOURAGE - With another school year around the corner, the team now has NEW metrics and reports to show customer satisfaction. Bart will share ways to enhance their future scores.

2. To encourage MORE SERVICE EXCELLENCE moving forward by sharing stories and ideas on "how to make customers feel". This is their super power and we will discuss how to use it. Why "observe, anticipate, and over-deliver" is a game changer and how to apply it.

3. To PRIORITIZE AND FOCUS on how we treat each other and our customers. Every interaction is an opportunity for excellence. Methods to keep up this enthusiasm year round.

In this captivating workshop, Bart Berkey, Founder of Most People Don’t, will delve into the heart of the passion points of your team uncovering ways to find the drive to accelerate and maintain SERVICE EXCELLENCE.

Included:

A customized survey for all attendees to better understand their passion toward service delivery and any obstacles that might prevent this. Confidential summary shared in word cloud format during messaging
3-5 recorded phone interviews with a selection of team members to gauge their approach to SERVICE EXCELLENCE. Clips to be shared during presentation.
Note taking template to ensure capture of top 3 actionable takeaways for their personal contributions.
Distribution of 5 copies of Bart's best selling book, "Most People Don't...And Why You Should" and 2 trademarked #BeBamboo T-Shirts (to encourage participation during live engagement).
Summarized and customized landing page made available with most requested slides and videos shared.
Guest podcast appearance by one of your PSU Dining Leaders talking about the Customer Satisfaction Initiative and ways for others to learn and implement. Podcast goes to 100K+ people and is in the top 2% of shows in the world.
Post event follow up with PSU Dining Leaders to ensure satisfaction, next steps, and reinforcement learnings for the teams.