Top Take-Aways:

1. KIND Framework (Your Roadmap to Impact)

You introduced the memorable and actionable KIND acronym:

• K – Kind Over Right
  Example: The Five Guys burger shop choosing kindness over closing rules.

• I – Include Others
  Story: A birthday moment with a group of 80+ year-old women who sang and welcomed you after feeling left out.

• N – Notice–Anticipate–Overdeliver
  Example: Marathon runner helping another athlete cross the finish line.

• D – Doing Great
  Story: Student named Ben, who just needed to hear “You’re doing great.” Your repeated encouragement made a real difference in his life.

“Kindness is not just being nice. It's being intentional. It's noticing. It’s doing something.”

2. Most People Don’t… but YOU Do.

• Most people don’t send the card (like your mother intended to).

• Most people don’t thank the AV team or hotel staff.

• Most people don’t overdeliver, they just deliver.

But this group does.
You challenged them to continue being the exception.

3. The Power of DOING

• “Deciding is different than doing.”
  Like the three frogs on a log: deciding to jump ≠ jumping.

• Kindness isn’t about intention. It’s about action.
  If you see something, do something.

4. Overdelivery as a Differentiator

You reframed what true overdelivery looks like:

• Not just a dog photo or branded cookie.

• It’s about thoughtfulness without being asked:

  • Custom slippers at an event

  • A LinkedIn thank-you post for your hotel partner

  • Remembering someone’s allergies, pet’s name, or birthday

  • A surprise note to someone’s manager for great service

“Make exceptions to create exceptional experiences.”

5. Emotional Engagement Lasts Longer than Data

You demonstrated the power of:

• Stories – remembered 22x more than stats

• Acronyms – remembered 20–30% better

• Feeling – drives connection, retention, and loyalty

6. Resilience = #BeBamboo

• Oak trees break in the storm. Bamboo bends and survives.

• Aligned with ALHI’s pandemic flexibility and care for team.

• Encouragement to bend with grace, not break under pressure.

“Be strong enough to bend.”

7. You Are Doing Great

A powerful three-word affirmation to uplift others:

• Tell your admin team.

• Tell your hotel partners.

• Tell your family and yourself.

“You are doing great. Sometimes we just need to hear it.”

Memorable Moments

• The gratitude stone story with Q: All he wanted was to be seen.

• The birthday breakfast with strangers who turned into friends.

• The student Ben, whose life may have been impacted by just one kind message.

How You Can Apply This Every Day

• Use KIND: Kind over Right, Include Others, Notice–Anticipate–Overdeliver, Doing Great.

• Recognize and thank your team and hotel partners often—publicly and privately.

• Create a culture of inclusion at events, with clients, and with one another.

• Don’t wait to act. Send the card. Make the call. Speak the kind words.

Final Reminder

Every interaction is an opportunity.
To make someone feel something good. To go beyond.
And to remind them (and yourself):
“You’re doing great.”

Most People Don't website

  https://bartaberkey.com