Top Take-Aways from Bart

KINDNESS — “Most People Don’t… But YOU Do.”

Opening Message

• Kindness isn’t soft, it’s powerful.

• Every interaction is a chance to make someone feel seen, valued, and included.

• Example: The “Q” Gratitude Stone story, seeing someone can change their day (and yours).

The KIND Framework

• K — Kind Over Right: Choose compassion over ego. (Cheeseburger without cheese story.)

• I — Include Others: Small gestures create belonging. (Coffee shop birthday story.)

• N — Notice, Anticipate, Overdeliver: Thoughtful personalization builds loyalty. (Florence balloons, thank-you scratch-offs, anniversary basket.)

• D — Doing Great: A simple phrase can lift people up. (Ben’s story.)

Key Reminders

• Kindness strengthens trust and connection.

• Overdelivery isn’t about cost, it’s about care.

• Inclusion is often remembered long after the service is over.

• “You’re doing great” can change someone’s day.

TRIGGER.  GLIMMER.  AWE. — Feel Better. Do Better. Be Better.

Trigger

• Definition: Something that happens to us that causes an emotional or physical reaction.

• Common examples: rude guests, stressful travel, negative reviews, personal texts, helpless client moments.

• Our story about the trigger often causes more pain than the event itself.

Glimmer

• The small spark that shifts your perspective.

• Humor, gratitude, boundary-setting, kindness, or simple self-care can rewrite your inner narrative.

• “You can’t control everything but you can control the story that follows.”

Awe

• Awe is a moment of wonder that grounds and lifts us.

• Examples shared: holding a grandchild, a daughter’s baptism, goddaughter’s success, fall foliage.

• “You are not broken. You are building.”

Tools to Reset Your State

Physical: F.M.R.

• F — Fuel: Energize (water before coffee, whole foods).

• M — Move: Motion creates emotion (walk, stretch, breathe).

• R — Rest: Protect your energy and focus (phone down, sleep well).

Emotional: 3 C’s

• Clear: Write down good & bad thoughts.

• Connect: Surround yourself with people who fuel your soul.

• Create: Act with intention and define what matters most.

• Kindness and awe are choices.

• Triggers are not the end of your story.

• Inclusion, noticing, overdelivering, and awe all create lasting impact.

• “Most People Don’t… but YOU do.”

📲 To stay connected and get slides & reminders: Text “BART” to 33777

Most People Don't website

  https://bartaberkey.com