Founders Inn

The Founders Inn and Spa

#BeBamboo Leadership Training; Flexibility is the Foundation

"I cannot thank you enough for what you did for our team. Even though I’ve always known how talented you are, you still managed to impress me. The work you put in before the meeting and your presence throughout the three days made a world of difference.

You took the time to understand our business, supported my vision for the Strategic Leadership Team, and brought invaluable insights that propelled us forward beyond what we could have achieved alone.

The team continues to use "Most People Don’t..." in their subject lines to recognize others, and many are already adopting this within their own teams.

I greatly value our friendship and am particularly grateful for how you are helping me and my team become better leaders, bring out the best in others, and most importantly, be better humans."

"Bart – what a Fabulous two days! Everyone is pumped up and talking about it. I greatly appreciate the time and thoughtful approach that you and Terri both had for our retreat! Thank you. Our plan will help us to continue to drive the needle at our property and I look forward to the day I call you to tell you we got our fifth Star!!!"

Topic:

#BeBamboo Leadership; Flexibility is the Foundation

(Achieving Excellence; For Each Other and For Our Guests)

Based on our conversation, you shared a few trends and issues that this proposal will address and solve.

1. Communication techniques to ensure mutual respect across all generations and experience levels of employees.

2. Methods for enhanced "one on one" communication in which leaders are asking and celebrating "where did you find the blueberries". Referring to success not failures and how their actions can be replicated for the good of many.

3. Adopt a GROWTH MINDSET of doing in order to learn and get better. It is EASY to BE, but BETTER to BECOME. Learn ways to self-challenge and then to culturally team-challenge each other.

4. Create a CULTURE of SHARING AND CARING. Decide whether you are a "Buffalo or a Goose?" as a leader and why teaching, mentoring, and raising others up is the best approach.

5. Staffing Issues- 1/3 employees will be leaving their jobs in the next 12 months (a study by PWC). Bart shares a "G.O.A.T." approach that is proven to RETAIN and ENGAGE your team. Every interaction with an employee becomes an opportunity for engagement.

6. Service Excellence consistency and surpassing customer and guest satisfaction. Learn his stories about "Becky Extra" and her efforts to exceed expectations. Why "observe, anticipate, and over-deliver" is a game changer and how to apply it.

7. Need for Differentiation in the competitive landscape by creating opportunities for "incredible occasion" stories. By "doing" what "Most People Don't", your colleagues will learn to execute and tell "stories, not snories" to stand out above the competition.

8. Creating the mindset of FUN in order to "do" tasks that might not be easy or preferred. Choose between taking the "stairs or the elevator" and why the creation of a piano staircase changed behavior.

The Process:

1. Bart conducts online survey (confidential) identifying major passion and pain points of leadership team

2. Recorded video interviews of 2-3 managers and or senior leaders to gain additional information for customization

3. Date selection

For most effective learning:

-3-4 hour in person workshop (Bart would drive from Northern, VA) - $7,500 to $10,500, plus travel related expenses, meals, and accommodations

-Includes Customized Workbook template created for distribution for participants (note taking and reference).

Additional Enhancements:

-Monthly 12-15 minute video messages, customized for The Founders Inn and Spa management team. ($1000 per month- billed monthly)

-12 monthly open "office hours" for management discussions of topics, enlivening the basics, and general leadership-based questions (included with Monthly video message package above).

-25 Affirmation Cards decks (57 Leadership and Service Excellence related images and statements for continuous learning with instructions on usage for team pre-shift/departmental stand ups) @ $65 per deck.

-Quarterly surveys completed to track and show engagement/flexibility progress with learnings (included with Monthly package above).

-Bart's BEST-SELLING book is also available for gifts for your management team. #BeBamboo T-shirts, and Gratitude Stones also available.

*We can revise/adjust based on your budget to meet your needs.

In this captivating LEADERSHIP STRATEGY outline, Bart Berkey, Founder of Most People Don’t, will delve into the heart of the passion points and pain points of your leaders. By intertwining his powerful message with practical insights, Bart will inspire your audience to recognize and seize untapped opportunities.