Top Take-Aways:

Shared language to anchor behavior

KIND:

• Kind over Right
• Include Others
• Notice–Anticipate–Overdeliver
• Doing Great

Respect me. Respect you. (people, property, product, and place—on and off property)

Positive Talk Filter (Socrates): Is it Kind? Necessary? True?

Do your best, not your all. (protects energy, sustains excellence)

What your teams need (now → peak season)

1. Grounding & Consistency

   • Clear timelines, steady cadence, calm leaders under “turbulence.”

2. Communication That Travels

   • You already talk well laterally—extend that clarity downward daily.

3. A Picture of Overdelivery

   • Many haven’t “seen” it yet. Show the picture, tell the story, model the move.

4. Empowerment with Guardrails

   • Define what “yes” looks like (and when to escalate).

5. Belonging & Recognition

   • Rituals that don’t disappear when it gets busy.

• Daily line-up (5–7 min): One “Pelican Pearl” value, a micro-story, a member win, and a clear focus for the shift.

• Weekly rhythm:

  • Grounding ritual (e.g., Friday family meal/pizza or rotating donut-day “surprise & delight” that includes dietary needs).

  • Peer-to-peer shout-outs (“Respect Me • Respect You” cards).

• Monthly: Overachiever celebration + quick pulse (1-question: “What helped you do your best this month?”).

The “Pelican Pearls”

1. Respect me. Respect you. (people, property, place)

2. Positive talk (Kind • Necessary • True)

3. Do your best, not your all (sustainable pace)

4. Include others (no silos; invite, inform, involve)

5. Notice–Anticipate–Overdeliver (NAO in every shift)

6. Communicate like a team sport (talk early, talk often, talk solutions)

7. Own the picture (show/teach what great looks like)

8. Purpose in plain English (how today’s role serves the mission)

9. Practice the future (role-play service in the new spaces before go-live)

Tip: Print the Pearls on a pocket card; feature one Pearl per day in line-ups.

Quick wins to implement this week

• Accelerated Culture Onboarding (30–45 min) for seasonal hires:

  • Teach KIND + Pelican Pearls with 3 real examples; do a 5-minute micro-role-play.

• “NAO” table tents in BOH areas (Notice, Anticipate, Overdeliver) with one fresh example each day.

• Value-of-the-Day slides (looped on a back-office screen or WhatsApp post).

• Empowerment menu: a simple list of approved “yeses” and comp guidelines so doing the right thing is easy.

Measures that matter (lightweight and useful)

• Daily: 1-click pulse (“Did we live today’s Pearl?” ✅/❌)

• Weekly: 3 numbers per dept—Recoveries made, NAO moments logged, Peer shout-outs given

• Monthly: Member micro-feedback on “felt cared for” moments (one-question kiosk or link)

For leaders (your personal practices)

• Calm is contagious: narrate steady decisions during “turbulence.”

• Coaching minutes: 10 minutes per day of visible, positive coaching.

• Self-overdelivery: one act per week (leave early once, schedule a real lunch, short walk) so you model best, not all.

Suggested next steps

1. Confirm your 9 “Pelican Pearls” (edit the draft above; finalize language).

2. Launch the Daily Line-Up Playbook (7-minute template + weekly owner).

3. Stand up the Accelerated Culture Onboarding for seasonal hires (slides + 3 stories).

4. Publish the Empowerment Menu and comp/exception guide.

5. Start the lightweight pulse & shout-out system (track wins; share weekly).

6. Schedule one pre-opening role-play in the renovated spaces (FOH & BOH).

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