Sunrise Senior Living

Accelerating Excellence by  "DOING" What "Most People Don't" 

 
 

“Bart Berkey's presentation nailed it again. So engaging, applicable, and relevant. His presentation style is professional, warm, and welcoming along with his content. Always learn so much when he talks. Highly recommend.” Bart shared the conference speaker stage with the likes of Daniel H. Pink (author of Drive! And other NYT Best Sellers)

“Bart thinks differently based on his ability to “observe, anticipate, and over-deliver” which may come from his past Ritz-Carlton Leadership roles.  His storytelling is remembered more than data and enables betterment for organizations and individuals.  Bart leads with authentic heartfelt emotion to touch upon the hearts and minds of individuals so they FEEL moved to take action and do good for themselves and others.”

 

“When you showed the slide in your presentation with the “should do’s” that we know are good for us, but most people don’t do and exercise was circled, I knew it was meant for me!

It’s also a year of CHANGE in my professional life. The F.A.B. acronym is something I can immediately implement too. I’m going to put it on a Post-it on my computer screen as soon as I get back to the office. I see MANY ducks dives in my future! Finally, I have always been more of a subject matter expert than a people manager. I’ve got a team reporting to me now, and especially with all the uncertainty everyone is feeling, I want to be a leader who makes her team feel valued and seen. Your session challenged me to really think about how I can accomplish that and reminded me how important it really is.”

 

“Bart delivered a set of engaging and insightful presentations for our community of business event professionals and supplier partners. It has been a long time since I’ve seen a speaker connect with an audience the way Bart did - he has a gift of engaging through sharing relatable and compelling stories and provides clear takeaways you can put into practice right away.”

 

Topic: “Status Quo or Status GROW?"

 

(Accelerating Service Excellence for Residents and Each Other; by DOING what "Most People Don't")

 

Based on our conversation, you shared a few trends and issues that this presentation will address and solve. 

1. Staffing Issues- 1/3 employees will be leaving their jobs in the next 12 months (a study by PWC).  Bart shares a "G.O.A.T." approach that is proven to RETAIN and ENGAGE your team.  Every interaction with an employee becomes an opportunity for engagement. 

2. Service Excellence consistency and surpassing resident satisfaction.  Learn his stories about "Becky Extra" and her efforts to exceed expectations. Why "observe, anticipate, and over-deliver" is a game changer and how to apply it. 

3. Need for Differentiation in the competitive landscape by creating opportunities for "mission" stories. By "doing" what "Most People Don't", your colleagues will learn to execute and tell "stories, not snories" to stand out above the competition. 

4. Creating the mindset of a CEO for each community.  Methods to share G.O.A.T LEADERSHIP and way to ensure your senior leaders act like "Geese not Buffalos"

In this captivating workshop, Bart Berkey, Founder of Most People Don’t, will delve into the heart of the passion points and pain points of Sunrise Senior Living. By intertwining his powerful message with practical insights, Bart will inspire your audience to recognize and seize untapped opportunities.

Audience Takeaways:

  • A G.O.A.T. Approach for leading, retaining, and engaging teams.
  • Service Excellence and Surpassing Resident Satisfaction
  • Differentiation in the Competitive Landscape
  • CEO Mindset for Community Leaders

Overall, Bart's workshop will inspire your employees by addressing passion points and pain points specific to Sunrise Senior Living.  Practical insights will empower participants to seize untapped opportunities and drive positive change within their communities.

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