Senior Living Template

Sunrise Senior Living

Accelerating Excellence by "DOING" What "Most People Don't"

"Bart is a class act. He has a awesome way of connecting the dots with everyone in the space and making them feel his infectious energy. I hope many others have the opportunity to benefit from his expertise in the near future."

"You were so gracious to come back a second time based on the response that we had from our team. Thank you for guiding us through ways to obtain service excellence for our residents. Your teaching will stay with us forever."

"Bart Berkey delivered an exceptional keynote at Synergy 2024, hosted by the Senior Dining Association. His engaging presentation not only captivated but also greatly inspired all attendees. We at SDA highly recommend him for his profound insights and his remarkable ability to connect with the audience. Bart truly made the event memorable."

"I cannot thank you enough for what you did for our team. Even though I’ve always known how talented you are, you still managed to impress me. The work you put in before the meeting and your presence throughout the three days made a world of difference.

You took the time to understand our business, supported my vision for the Strategic Leadership Team, and brought invaluable insights that propelled us forward beyond what we could have achieved alone.

The team continues to use "Most People Don’t..." in their subject lines to recognize others, and many are already adopting this within their own teams.

I greatly value our friendship and am particularly grateful for how you are helping me and my team become better leaders, bring out the best in others, and most importantly, be better humans."

"Thank you for a wonderful day! Most People Don’t…But YOU do, Bart! From doing your homework in the rain the weekend before to getting to know every member of my team personally as they arrived in the morning, your authenticity and love for what you do were abundantly noticeable! We loved having you spend the day with us to share WHY Most People Don’t…why you should…and Brilliant at the Basics. The team was fully engaged and enjoyed your fresh message. I especially appreciated your willingness and ability to customize your core presentation to fit my team’s needs. It is a pleasure to know and work with you!”

Topic: “Status Quo or Status GROW?"

(Accelerating Service Excellence for Residents and Each Other; by DOING what "Most People Don't")

Based on our conversation, you shared a few trends and issues that this presentation will address and solve.

1. Staffing Issues- 1/3 employees will be leaving their jobs in the next 12 months (a study by PWC). Bart shares a "G.O.A.T." approach that is proven to RETAIN and ENGAGE your team. Every interaction with an employee becomes an opportunity for engagement.

2. Service Excellence consistency and surpassing resident satisfaction. Learn his stories about "Becky Extra" and her efforts to exceed expectations. Why "observe, anticipate, and over-deliver" is a game changer and how to apply it.

3. Need for Differentiation in the competitive landscape by creating opportunities for "mission" stories. By "doing" what "Most People Don't", your colleagues will learn to execute and tell "stories, not snories" to stand out above the competition.

4. Creating the mindset of a CEO for each community. Methods to share G.O.A.T LEADERSHIP and way to ensure your senior leaders act like "Geese not Buffalos"

In this captivating workshop, Bart Berkey, Founder of Most People Don’t, will delve into the heart of the passion points and pain points of Sunrise Senior Living. By intertwining his powerful message with practical insights, Bart will inspire your audience to recognize and seize untapped opportunities.

Audience Takeaways:

A G.O.A.T. Approach for leading, retaining, and engaging teams.
Service Excellence and Surpassing Resident Satisfaction
Differentiation in the Competitive Landscape
CEO Mindset for Community Leaders

Overall, Bart's workshop will inspire your employees by addressing passion points and pain points specific to Sunrise Senior Living. Practical insights will empower participants to seize untapped opportunities and drive positive change within their communities.