Top Take-Aways from Bart's Message: 

The Power of Kindness

The KINDNESS Framework

Your recipe card to lead with heart and impact:

• K – Kind Over Right
  Be flexible over being factual. Ask: What’s more important—policy or people?
• I – Include Others
  Don’t let anyone sit alone—physically or emotionally. Inclusion is a choice we make over and over.
• N – Notice, Anticipate, Overdeliver
  It's not just about reacting—it’s about noticing the need before it’s spoken and adding the “plus one.”
• D – Doing Great
  The words “You’re doing great” can change someone’s entire day. Use them. Often.
• N – Neighborly
  Go beyond courtesy. Think like a good neighbor—clean up, pitch in, hold the door (literally and metaphorically).
• E – Erase You
  Replace ego with we-go. Make it about the team, the guest, the mission—not yourself.
• S – See Something, Do Something
  Don’t just point out problems. Be the helper. Take action.
• S – Share and Spread Stories
  People remember stories, not stats. Share meaningful moments to reinforce your culture and values.

Key Takeaways

• Kindness drives retention. One act a day for 7 days increases happiness by 8%. Kindness is contagious—and it's good business.
• Culture isn't what you say, it's what people feel. It’s created slice by slice, moment by moment—like Kenya and her pizza in Indianapolis.
• Leadership is emotional. When you say “You’re doing great,” you’re reminding people they matter—something many don’t hear often enough.
• You are the story. From Chef Ryan’s French toast carving station to Armando staying with a member in the hospital, your kindness is your brand.

Share This Challenge:

Every interaction is a chance to make someone feel something. What are you making people feel today?

Let’s keep this momentum going. Continue to show kindness. Continue to be the story worth sharing.

 The BAMBOO Framework

B – Breathe
Take a pause. One breath can reset your energy, presence, and outcome.

“Athletes do it before a free throw. Why not us before tough conversations?”

A – Always Be Flexible
Control what you can. Adapt to what you can’t. Bending isn’t breaking.

“Be kind over being right.”
“We can make exceptions to create exceptional experiences.”

M – Morning W’s
Wake with intention. Hydrate, walk, wait to check your phone.

“Deliberate your day before digital distractions decide it for you.”

B – Best Efforts
Don’t aim for perfect. Aim for progress. Ask daily: Did I do my best?

Use a “tick timer” or timeboxing to tackle your ‘frogs’ (the hard stuff first).

O – Only Good Thoughts
You have 60,000 thoughts a day—most are repetitive and negative.

Flip the script. Say something kind to yourself every day.

O – Observe Your Why
Reconnect with your “why”—your purpose. It makes the how easier.

What’s your water bottle word? (e.g., Purpose, Journey, Calm)

Key Takeaways

1. Kindness is a strategy – It's not soft; it builds retention, morale, and resilience.
2. Lead by example – If you breathe, stay calm, and show kindness, others will follow.
3. Create space to reflect – Pause to see the awe in small things. Every leader needs “awe moments.”
4. Progress > Perfection – Celebrate small wins for yourself and your team. It’s the secret to long-term motivation.
5. Make it a movement – Start using #BeBamboo in team huddles, pre-shift meetings, or even recognition programs.

More Resources on the Most People Don't Website

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