 Bart BerkeyÂ
Former Ritz-Carlton Global Executive, Recruiter, Sales & Service Trainer, Viral TEDx Speaker, Author, Founder of "Most People Don't"
"Service Excellence Isn't Just for Customers" Keeping Your Employees from Becoming Someone Else's
Years of our research show the benefits of “going above and beyond” for customer loyalty can also be applied toward the “benefits of doing for our employees.” Join us in this immersive presentation as we explore how time-tested principles of service excellence can be seamlessly adapted to enhance employee experiences within your organization. By delving into the heart of service excellence and its application to employee engagement, this presentation will empower your attendees to transform their roles from leaders to experience creators.Â
"DOING DECENCY and a Catalyst for Kindness"Â
What does "Doing Decency" truly mean in the workplace? It goes beyond surface-level politeness; it embodies a profound dedication to honesty, fairness, and respect in all interactions. It creates a culture of kindness, compassion, and ethical behavior that extends to employees, customers, partners, and society as a whole. Learn how we all can embrace "doing right by and for others" in and outside of the office.Â
"DO" What "Most People Don't"Â
Unlock the incredible rewards of taking action, even when distractions and obstacles may attempt to deter us. Join this engaging conversation as we delve into the genesis of this trademarked approach and its transformative application, resulting in profound gains in both personal fulfillment and professional excellence. Discover the secrets to achieving extraordinary outcomes by embracing the mantra of "doing" what "Most People Don't.
"NOW to NEXT"; Benefits of a Growth MindsetÂ
A growth mindset can positively impact various aspects of an organization. It promotes a culture of continuous improvement, adaptability, and innovation, which in turn helps with employee retention, talent attraction, customer experience, and partner relationships. Often we are so BUSY in the NOW, that we can’t think about tomorrow.
This discussion walks attendees through methods of “DOING NEXT”, moving FORWARD, and how to capitalize upon the major benefits of having a growth mindset.Â
"A CHEESEBURGER without CHEESE"
Service Above ExpectationÂ
If at a restaurant, you're met with a mere correction, "So, you want a hamburger," it might not reflect a service-oriented approach.
Customer expectations have been reshaped. By observing, anticipating, and over-delivering with each interaction, you service excellence will stand out. Join us as we explore this art even when it means crafting a cheeseburger without cheese.
"HEART and SOLD";Â Creating 3D RelationshipsÂ
In a world increasingly driven by transactions and fleeting interactions, the concept of "Heart and Sold" emerges as a powerful approach to establishing profound and meaningful connections with others.
This approach encourages individuals to move beyond transactional exchanges and delve into relationship-driven interactions that foster emotional connections with both the seller and the product or service being offered.
"Brilliant at the Basics";Â Crushing the FundamentalsÂ
This transformative training focuses on mastering the fundamental skills that form the bedrock of successful sales strategies. This is not just a training program; it's a blueprint for sales excellence, equipping participants with the essential tools and strategies to navigate the ever-evolving landscape of sales with confidence and finesse.Â
"Observe, Anticipate, OVER-DELIVER"
Â
Dive into the paradigm shift of selling as a service, where keen observation guides anticipation, and exceeding expectations becomes the norm. Elevate your sales strategy by mastering the art of attentive observation, strategic anticipation, and the powerful impact of over-delivering for unparalleled customer satisfaction and long-term success.
Client Endorsements
Sales Training Results-
The Ritz-Carlton Hotel CompanyÂ
Ranked as the BEST and MOST HIGHLY REQUESTED Sales Trainer for Ritz-Carlton and Marriott Luxury Brands.
Post Class Shops increased as follows:
*Group +10 points
*Transient +6 points
*Catering +6 points
"The BEST training I've attended in my 20+ years in the industry"
"This shows the committment our company is making in ME"
"Perfect 100% FACILITATION RANKING for 15 out of 16 years of training"
"Bart is the MOST Effective Sales Trainer we've ever worked with..."
Â
Wynn Las Vegas and Encore
 "We invited Bart to join us for our recent kickoff and we all thoroughly enjoyed his presentation! In a short period of time, Bart immersed himself with our team and into our culture. The past few years have been crazy for everyone and we wanted to start this year with an uplifting and positive message…and Bart really delivered!! He’s engaging and funny, and very passionate about helping people find ways to be better in life, both personally and professionally. ”
-Ms. Chris Flatt, EVP- Wynn Las Vegas and Encore
B.F. Saul  Â
"What most people don't do, Bart does.
Bart listens to your goals and priorities and incorporates them into everything he delivers.
Bart connects with a room in a way many can not
Bart motivates teams to take action
Bart delivers everything that is asked of him to deliver and more.
Every team needs to hear your company's messages in the most effective way possible to ensure it resonates. I highly recommend Bart and his services."
-Stephanie Snapkoski, Senior Vice President of Sales, Marketing and Revenue Management at B. F. Saul Company Hospitality Group
Marriott Vacations Global SummitÂ
 “It was our pleasure to host Bart Berkey as our Keynote Speaker at our recent Leadership Conference. Bart did his homework on our organization and culture and customized his stories to our organizational needs. Bart was incredibly engaging with the audience, kept high energy with his storytelling, and was very passionate about the betterment and success of our attendees- both personally and professionally. I really loved the “Pushing the Button '' and “Be Bamboo” stories! Thank you, Bart, for your positive energy and starting our conference out on a high note!”
-Jane Berg, Regional Vice President, Vacation Ownership- Resort Operations Americas, West
PCMA
 "Bart delivered a set of engaging and insightful presentations for our community of business event professionals and supplier partners. It has been a long time since I’ve seen a speaker connect with an audience the way Bart did - he has a gift of engaging through sharing relatable and compelling stories and provides clear takeaways you can put into practice right away.”
-Meredith Rollins, Chief Community Officer, PCMA & Executive Director, PCMA Foundation
Guest Supply (Sysco), National Conference
 "You made a wonderful impression with your style, content and relatability to our Team.
  • You took the time to interview key players from our company, discovering our Theme and how we were tying that into the week. Then you went one step further by weaving it into your content, creating a connection between your message and our Theme. I’m not sure we’ve ever had a Key note Speaker to it so seamlessly and eloquently before.Â
  • From a pure visual and audio perspective, your presentation was big, easy to see and entertaining. And your “stories” were easier to receive and understand than other style types.
 • One more thing – you walked on stage and started with a story. You didn’t introduce yourself again, ask how we were doing, acknowledge you were happy to be there, etc. While those are nice things, everyone does that. Instead, you jumped right in, engaging the audience, enticing us to lean forward in our seats from the get-go.
I learned from you, and will take that into my future presenting. Thanks again Bart – a pleasure to meet you and interact with you!"
-Phil Traywick, Vice President, Field Sales, Guest Supply
Leidos
"Thank you so much for helping us end our 2.5 day TA offsite with a bang. Your presentation was exactly what the team needed. We are using much of your phrases in our daily conversations.Â
Your energy was contagious. I am also really enjoying the book and plan to share with the team."Â
-Colleen Nicoll- Vice President, Talent AcquisitionÂ
SHRM Indiana 2023
98% of attendees WOULD HIGHLY RECOMMEND HIS 2023 SHRM INDIANA presentation.
-Fabulous speaker! Positive, high energy with a presentation we all need to hear.
-Positive, engaging, got me a little teary eyed (in a good way)!) Great storyteller!
-Simple concepts to implement in our everyday life.
-Love the story sharing! Helped me remember some nice stories of my own.Â
-Fun session, I left just feeling positive!!
-Speaker was engaging and uplifting. Great sense of what we can do as HR and as a person. Great tips and ideas for me to take back to the office. Motivating. IÂ loved the energy, stories, prizes, and ideas! I left a better version of me.
-Bart was a burst of energy. I wanted to learn more after we were done.
-The positivity and human focus was refreshing!
-Lively, well laid out, relevant information. Delivered in a manner that will stay with you long after conference.
-Excellent session! The speaker was energetic and engaging. The material was relevant and actionable. Fave session of the day!
-This was an entertaining session! I’d listen to him again.
Vayner Media (Gary Vee's Company)
“Bart thinks differently based on his ability to “observe, anticipate, and over-deliver” which may come from his past Ritz-Carlton Leadership roles. His storytelling is remembered more than data and enables betterment for organizations and individuals. Bart leads with authentic heartfelt emotion to touch upon the hearts and minds of individuals, so they FEEL moved to take action and do good for themselves and others.”
-Claude Silver, Chief Heart Officer
Liberty Mutual Insurance Â
“Bart recently led a program for my team. He partnered with us to really target the content and deliver dynamically - effectively using storytelling to help people make deeper connections to the message. Bart also layers in unexpected elements, which most people don't (pun intended), and his session was rated by the audience as the one that provided the most value out of the entire event. Versatile, above-and-beyond, and impact!"Â
-Katrina Kent, Vice President, Liberty Mutual InsuranceÂ
CONTACT USÂ
Email Bart